Terms of Use and Privacy Policy for Guided Interviews

This resource provides only information. This resource does not provide legal advice. This resource has been prepared for general information purposes only. The use of this information or resources does not mean that you are a client of, or represented by, Legal Services of Northern Virginia, Inc. (LSNV)

The use of this online resource DOES NOT remove your own legal responsibilities. It is your responsibility to protect your legal rights while your application is pending with LSNV.

The information collected for this application is used only to decide if you are eligible for our services. Completing this application does not mean that LSNV can accept your case.

LSNV is not responsible for the legal sufficiency or use of the material on this resource including forms, pleadings, briefs, legal vignettes, requests for legal assistance or checklists. If you use this material, LSNV is not liable to you for any loss; or any direct; indirect; special; incidental; or consequential damages of any kind regardless of the form of action whether in contract or tort. While LSNV believes the material is reliable, human or mechanical error remains a possibility. Therefore, LSNV does not guarantee the accuracy, completeness, timeliness, or correct sequencing of the material. LSNV is not responsible for errors or omissions, or for the use of, or results obtained from the use of, the material.

LSNV is not responsible for the content of any off-site pages that are referenced by or that reference LSNV online resources. LSNV is not responsible for any defamatory, offensive, misleading, or illegal conduct of other users, links, or third parties, and the risk of injury from the foregoing rests entirely with the user.

All material provided by LSNV at this Web site is made available for the convenience of interested visitors and users. While LSNV believes the material is reliable, human or mechanical error remains a possibility. Therefore, LSNV does not guarantee the accuracy, completeness, timeliness, or correct sequencing of the material. LSNV is not responsible for errors or omissions, or for the use of, or results obtained from the use of, the material.

Get Advice or Assistance from an Attorney: We strongly recommend that anyone who may have a claim or is being sued before an administrative agency or in court use this material as a general orientation to law, practice and procedures in the forum. The information provided by this resource will be more helpful and effective when combined with advice or assistance from a qualified attorney.

If you have a court hearing or a deadline to file documents, you should not miss it. If your matter is an emergency, please call 703.778.6800.

Other ways to apply for free legal services
By phone: We also accept requests for assistance by phone (703-778-6800) from 9:30 a.m. – 12:30 p.m., and from 1:30 pm. -3:30 p.m. Monday – Thursday. Telephone intake is not available on Friday.

Guided Interviews Terms of Use and Data Privacy Policy

Legal Services of Northern Virginia (“LSNV”) is non-profit organization based in the Northern Virginia that provides free legal help to low-income clients.

The website (“clerk.legal”) and the guided interviews available there are provided as a free service for low-income residents of the commonwealth of Virginia. By using the service, you accept and agree to the terms of use and privacy policy set forth below.
Summary of Our Terms Of Use and Data Privacy POlicy

This is only a short summary of our terms. Please read the additional terms below if you have any questions.
Important disclaimers

This website does not constitute legal advice. You should consult a lawyer for legal advice.
We use our best efforts to prepare the forms on this site and to keep them up to date. Law changes or court or local variations may make any forms generated by this site unenforceable. This website is offered completely without warranty, including a warranty of fitness, and LSNV disclaims any liability for the information provided on this website.
LSNV does not offer technical support for the interviews provided on this website.
Information you enter may not be protected by attorney-client privilege or attorney work product doctrine.
Do not use this system to conduct unauthorized practice of law. If you do, you may face civil or criminal liability.

How you are allowed to use this website

You must be over the age of 13 to use this website.
Commercial use is not allowed.
You may not re-sell access to our service.
If you are representing a client, even for a fee, you may occasionally use this site during the course of your representation as long as you disclose that it is available for free from LSNV. If you intend to use it regularly, you should contact LSNV for a special arrangement.
Excessive use, abuse, or any use that interferes with the use of the system by others is not allowed.

What information we collect from you

Information that you type in the guided interview, which may include private information such as your name, address, and identification numbers.
Information sent automatically by your web browser, which includes information about your information service provider, your location and third-party analytics such as Google Analytics. This information is used to protect the system from unauthorized use and to understand the demographics of the users of our site and to improve the forms and interviews contained on this site.
Information from your web browser may be stored in computer logs for up to 180 days and reviewed to maintain the security of our system. Anonymous analytics may be stored indefinitely.
We use cookies and offer the option of using a social media account to login to identify you, to allow you to return to the site and finish an interview that is in progress. At any time you may delete your saved answers that are stored on our servers.

What Information We Share With Others

We will never sell your data.
Third-party analytics that we use for free to improve our website may also be used to improve Google's delivery of services to you.
We may use a third party service to store saved answers from completed interviews. We will delete your information upon written request.
We may share the data you provide with non-profit legal aid agencies or social service agencies solely to allow you to receive free legal representation or assistance in defending yourself in court. You may decline this assistance or withdraw your approval of this information sharing at any time by requesting it in writing.
We may use anonymized data that you provide for research purposes in order to understand how to better provide legal services to the citizens of Virginia. Anonymous information may be shared with academic researchers to help with this goal. This information will never include your private, identifying details.

How we protect your information

All information sent to our servers and sent back to you is encrypted with standard HTTPS SSL encryption to protect it from other users on your network or in between your computer and LSNV. Your information is never sent over an unencrypted channel.
We make use of software controls, firewalls, and continuous monitoring to protect your information and to maintain the security of the website.
Access to your responses is limited to logged-in and authorized employees of Greater Boston Legal Services, only when necessary to make improvements to the system, to provide you legal representation, or at your request.
However: if you share a link to an interview, any person with that link will have access to the responses you gave in that interview.

Restrictions on Use of Materials and Software

All contents of this website are the property of LSNV and are protected by United States and international copyright laws.

Using the website does not give you any intellectual property rights in the content you access. You may not use content from the website without the written permission of LSNV. The website presents some content and links to content that are not produced or maintained by LSNV. The entity that makes this content available is the exclusive responsibility of that entity. This content is not reviewed by LSNV. Except where we state otherwise, all other websites that link to this website are not associated with or endorsed by LSNV.
Warranty disclaimer / Limited liability

Warranty disclaimer

While every effort is made to ensure that the information and materials contained in this site are accurate, including text, graphics and other items, they are provided on an “as is” basis. LSNV does not warrant the accuracy, adequacy, timeliness, or completeness of this information and materials and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express, or statutory is given in conjunction with the information and materials.

You must not rely on any content published on or linked to this website without first making your own enquiries to verify if it is accurate, current and complete. LSNV does not make, and expressly disclaims any representations, warranties, covenants and conditions, express or implied, arising at law, including any express or implied warranties and conditions of: merchantability; title; merchantable quality; fitness for a particular purpose; non-infringement; quality; freedom from defects or that defects will be corrected; virus-free or error-free use of this website; or correctness, reliability, completeness or appropriateness with respect to the content of this website, including any Guided Interview or document.
Limitation of liability

Under no circumstances, including but not limited to negligence, shall LSNV or its employees be liable for any incidental, special or consequential damages that result from the use of, or the inability to use, the software or other materials in the site.

Under no circumstances will LSNV and its employees, agents and independent contractors have any responsibility or liability for any loss or damage whatsoever (including without limitation direct, indirect, special, incidental, consequential, punitive, exemplary or other damages, and including without limitation to any loss of profit, costs, expenses, harm to business, business interruption, reputation, loss of information or programs or data, loss of savings, loss of revenue, loss of goodwill, loss of tangible or intangible property, legal fees or legal costs, wasted management or office time or damages of any kind whatsoever), whether based in contract, tort, negligence or any other legal basis, arising out of or in connection with this website, any linked website (including without limitation any damages suffered as a result of the use, inability to use, failure of, or any omissions or inaccuracies in this website, any linked websites or linked social media platforms, or any of the services or content of the foregoing), even if LSNV has been specifically advised of the possibility of such damage or loss, or if such damage or loss was foreseeable.

To the extent permitted by law, the total liability of LSNV and its contractors, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the website.

LSNV provides an environment that takes measures to protect the security of your personal and accounts information. LSNV has taken reasonable efforts to ensure users’ security and privacy. Our policies prevent us from disclosing information relating to that security. Users should be aware that the Internet is not a fully secure medium and neither the privacy of your communications nor the privacy of other site activities can be guaranteed. The nature of Internet communications means that your communications may be susceptible to data corruption, unauthorized access, interception and delays.

LSNV may modify, alter, or update these Terms of Use at any time with or without notice. Please review the link on a regular basis for any such changes.

If you continue to use our website following a change to these Terms of Use, you will be deemed to have accepted the changes.

Users will indemnify and hold LSNV and its officers, board of directors, staff, agents and partners harmless from and against all claims, liability, and expenses arising out of the use of or your breach of any provision of this agreement.


If any term or condition set out in this Terms of Use is held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will continue in full force.

These Terms of Use are governed by the laws of the Commonwealth of Virginia and deemed to be entered into by you and LSNV.

Please send any questions or comments about this Terms of Use and Privacy Policy to Legal Services of Norther Virginia, 4080 Chain Bridge Road, First Floor, Fairfax, Virginia 22030.

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